PRIVACY POLICY

This privacy policy sets out and informs you of the manner in which Lugan Consulting uses and protects the information you may provide to us when using this site, which can be accessed from the following URL: https://luganconsulting.com/

Please note that this privacy policy may be modified or supplemented at any time by Lugan Consulting, in particular in order to comply with any legislative, regulatory, jurisprudential or technological developments. In such a case, the date of the update will be clearly identified at the top of this policy. These modifications are binding on the User as soon as they are put online. It is therefore advisable for the User to regularly consult this confidentiality and cookie use policy in order to take note of any changes. 

YOUR PERSONAL DATA

In general, you can visit this site without providing any personal information about yourself. However, if you refuse, you may not be able to benefit from certain functions or services that you have requested. In this respect, Lugan Consulting may in some cases ask you to provide your surname, first name, e-mail address, telephone number, company and position. By providing this information, you expressly agree that it may be processed by Lugan Consulting, for the purposes indicated in point 2 below and for the purposes stated at the end of each form.

In accordance with the General Data Protection Regulation adopted by the European Parliament on 14 April 2016, and the amended French Data Protection Act of 6 January 1978, Lugan Consulting informs you of the following:

Identity of the data controller

The person in charge of the processing is the company Lugan Consulting, whose head office is at: 4 Chemin du Mont, 14210 BARON SUR ODON
Tel: 06 82 55 61 40

Purposes of the processing

Lugan Consulting is likely to process your Personal Information:

(a) for the purpose of providing you with the information or services you have requested (in particular: answering your questions from our contact form, sending you our newsletters, our commercial offers); and/or

(b) for the purpose of collecting information that will enable us to improve our Site, our products and services (in particular by means of cookies and audience measurement statistics); and/or

(c) for the purpose of contacting you about various events relating to Lugan Consulting, including product updates and customer support.

Recipients

Only Lugan Consulting is the recipient of your Personal Information. This information, whether in individual or aggregated form, is never transmitted to a third party, notwithstanding the subcontractors that Lugan Consulting uses (see point 7 below). Neither Lugan Consulting nor any of its subcontractors market the personal data of visitors and Users of its Site.

Duration of storage

Your Personal Information is kept by Lugan Consulting only for the time corresponding to the purpose of the collection as indicated in 2 above, which shall in any case not exceed 24 months.

Data Protection Rights

You have the following rights concerning your Personal Information, which you may exercise by writing to us at the postal address mentioned in point 1 or by filling in the “Exercise your rights” form available on our site.

Right of access and communication of data

You have the right to access the Personal Information that concerns you.

However, due to the obligation of security and confidentiality in the processing of personal data which is incumbent on Lugan Consulting, you are informed that your request will be processed provided that you can prove your identity, in particular by producing a scan of your valid identity document (in the event of a request via our dedicated electronic form) or a signed photocopy of your valid identity document (in the event of a request sent in writing).

Lugan Consulting informs you that it will have the right, if necessary, to oppose requests that are manifestly abusive (by their number, repetitive or systematic nature).

To help you in your approach, in particular if you wish to exercise your right of access by means of a written request to the postal address mentioned in point 1, you will find a model letter drawn up by the Commission Nationale de l’Informatique et des Libertés (the “CNIL”) at the following address: https://www.cnil.fr/fr/modele/courrier/exercer-son-droit-dacces

Right to rectify data

Under this right, the law entitles you to request the rectification, updating, blocking or deletion of data concerning you which may be inaccurate, erroneous, incomplete or obsolete.

You may also define general and specific directives concerning the fate of your personal data after your death. Where applicable, the heirs of a deceased person may require that the death of their relative be taken into account and/or that the necessary updates be made.

To help you in your approach, particularly if you wish to exercise your right to rectification on your own behalf or on behalf of a deceased relative, by means of a written request to the postal address mentioned in point 1, you can follow the model drawn up by the CNIL, available at the following address: https://www.cnil.fr/fr/modele/courrier/rectifier-des-donnees-inexactes-obsoletes-ou-perimees

Right of opposition

The exercise of this right is only possible in one of the following two situations: when the exercise of this right is based on legitimate reasons or when the exercise of this right aims to prevent the data collected from being used for commercial prospecting purposes.

To help you in your approach, particularly if you wish to exercise your right to object by means of a written request sent to the postal address indicated in point 1, you can follow the specific model drawn up by the CNIL, available at the following address: https://www.cnil.fr/fr/modele/courrier/supprimer-des-informations-vous-concernant-dun-site-internet

Response time

Lugan Consulting undertakes to reply to your request for access, rectification or opposition or any other additional request for information within a reasonable period of time, which may not exceed 2 months from receipt of your request.

Protection of your data

The transmission of your personal data to our services via this website is done in a secure manner thanks to the use of an SSL certificate ensuring the encryption of your personal information during its transfer to our services. Finally, all measures are taken internally to guarantee the confidentiality and security of your data through the authorisation and authentication of users exclusively concerned with the processing of your personal data on secure workstations protected against viruses or fraudulent takeovers.

In the event of an anomaly (destruction, loss, alteration, disclosure or unauthorised access to personal data, whether accidental or unlawful) that could pose a real risk to your rights and freedoms, the CNIL and all users who have left personal data compromised will be informed within 24 hours.

Complaint to the competent authority

If you consider that Lugan Consulting is not respecting its obligations with regard to your Personal Information, you can address a complaint or a request to the competent authority. In France, the competent authority is the CNIL to which you can send a request electronically via their official website.

POLICY ON COOKIES

When you first connect to the Lugan Consulting website, you are warned by a banner displayed on your screen that information relating to your browsing may be recorded in files called “cookies”. Our policy on the use of cookies allows you to better understand the measures we implement in terms of navigation on our website. In particular, it informs you about all the cookies present on our website, their purpose (part I.) and gives you the procedure for setting them (part II.)

General information on cookies on the Lugan Consulting website

Lugan Consulting, as the publisher of this website, may place a cookie on the hard disk of your terminal (computer, tablet, mobile phone, etc.) in order to guarantee you a smooth and optimal browsing experience on our website. Cookies” are small text files of limited size that enable us to recognise your computer, tablet or mobile phone in order to personalise the services we offer you.

The information collected through cookies does not in any way identify you by name. It is used exclusively for our own needs in order to improve the interactivity and performance of our website and to send you content tailored to your interests. None of this information is communicated to third parties.

In order to better inform you about the information that cookies identify, you will find below a table listing the different types of cookies that may be used on the Lugan Consulting website, their name, their purpose and their retention period.

Configuring your preferences on cookies

You can accept or refuse the deposit of cookies at any time.

When you first connect to the Lugan Consulting website, a banner briefly presenting information on the deposit of cookies and similar technologies appears on your screen. This banner warns you that by continuing to browse the Lugan Consulting website (by loading a new page or clicking on various elements of the site, for example), you accept the deposit of cookies on your terminal. You are also deemed to have given your consent to the deposit of cookies by clicking on the “Ok” link on the right of this banner.

Depending on the type of cookie in question, your consent to the deposit and reading of cookies on your terminal may be required. If your consent is not obtained, certain functions will be unavailable.

 a. Cookies exempt from consent

In accordance with the recommendations of the Commission Nationale de l’Informatique et des Libertés (CNIL), certain cookies are exempt from the prior collection of your consent insofar as they are strictly necessary for the operation of the website or have the sole purpose of enabling or facilitating communication by electronic means. These include session identifier cookies, authentication cookies, load balancing session cookies and cookies for personalising your interface. These cookies are fully subject to this policy insofar as they are issued and managed by Lugan Consulting.

b. Cookies requiring your prior consent

This requirement concerns cookies issued by third parties and which are qualified as “persistent” insofar as they remain on your terminal until they are deleted or expire.

As such cookies are issued by third parties, their use and storage are subject to their own privacy policies, a link to which is provided below. This family of cookies includes audience measurement cookies (in particular Google Analytics), advertising cookies (which Lugan Consulting does not use) and social network sharing cookies (in particular from Facebook, YouTube, Twitter and LinkedIn).

Audience measurement cookies establish statistics concerning the attendance and use of various elements of the website (such as the content/pages you have visited). This data is used to improve the ergonomics of the Lugan Consulting website and to optimise its content in order to better meet your expectations. An audience measurement tool is used on this website:

o Google Analytics whose privacy policy is available (only in English) from the following link: https://policies.google.com/privacy?hl=fr

Social network sharing cookies are issued and managed by the publisher of the social network concerned. Subject to your consent, these cookies allow you to easily share some of the content published on the Lugan Consulting website, in particular via a sharing application “button” depending on the social network concerned. Four types of social network sharing cookies are present on the Lugan Consulting website:

o Facebook, whose cookie policy can be consulted by clicking on the following link: https://fr-fr.facebook.com/policies/cookies/

o LinkedIn, whose cookie policy can be found at the following link: https://www.linkedin.com/legal/cookie-policy?_l=fr_FR

o Twitter, whose options for controlling or restricting the use of cookies and whose cookie policy can be found at: https://support.twitter.com/articles/20170518#

o YouTube, where you can find help on how to delete cookies from the Google Chrome browser at the following link: https://support.google.com/youtube/answer/32050?hl=fr and the full cookie policy at the following link: https://www.google.fr/intl/fr/policies/technologies/cookies/

c.There are various tools available to you to set your cookie settings

Most web browsers are set by default to allow the placement of cookies. Your browser offers you the opportunity to modify these settings so that all cookies are systematically rejected or that only some of the cookies are accepted or rejected depending on their sender.

CAUTION: We draw your attention to the fact that refusing the deposit of cookies on your terminal is nevertheless likely to alter your user experience as well as your access to certain services or features of this website. Where applicable, Lugan Consulting declines all responsibility for the consequences related to the deterioration of your browsing conditions that occur due to your choice to refuse, delete or block the cookies necessary for the operation of the site. These consequences cannot constitute damage and you cannot claim any compensation for this.

Your browser also allows you to delete existing cookies on your terminal or to inform you when new cookies are likely to be placed on your terminal. These settings do not affect your browsing experience, but you will lose all the benefits provided by the cookie.

Please see below for the various tools available to you to enable you to set the parameters of the cookies placed on your terminal.

d. Setting your Internet browser

Each Internet browser has its own cookie management settings. To find out how to modify your cookie preferences, you will find below the links to the help needed to access your browser’s menu for this purpose:

Chrome : https://support.google.com/chrome/answer/95647?hl=fr
Firefox : https://support.mozilla.org/fr/kb/activer-desactiver-cookies
Internet Explorer : https://support.microsoft.com/fr-fr/help/17442/windows-internet-explorer-delete-manage-cookies#ie=ie-11
Opera : http://help.opera.com/Windows/10.20/fr/cookies.html
Safari : https://support.apple.com/fr-fr/guide/safari/sfri11471/mac
For more information on cookie management tools, you can consult the CNIL website : https://www.cnil.fr/fr/cookies-les-outils-pour-les-maitriser..
The tarteaucitron tool for deactivating cookies can also be set up directly via the tarteaucitron tool set up on the Lugan Consulting site. Interactive, it allows you to manage your cookies via the link available at the bottom of the page viewed (button “Cookie management”) and lists all active cookies. To deactivate a cookie, simply click on the cross next to the proposed service. If you have any questions or require further information about this cookie policy, please contact us using our interactive form, which allows you to manage your cookies via the link available at the bottom of the page viewed (“Cookie management” button) and lists all active cookies. To deactivate a cookie, simply click on the cross next to the proposed service. If you have any questions or require further information about this cookie policy, please contact us using our form.